Performance Manager

Performance Manager

Malaysia | Full-time


  • Overseeing the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members in the Sales, Key Account Client, and Key Account Partners teams
  • Developing and implementing CRM processes and procedures that align with company objectives and industry best practices
  • Generating regular reports and providing analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client/partner retention
  • Acting as the primary point of contact for CRM system support, troubleshooting, and maintenance, coordinating with IT and other relevant departments as needed
  • Ensuring the accuracy and relevance of Tableau reports by regularly updating data, implementing quality control measures, and addressing any discrepancies or inconsistencies
  • Collaborating with the Operations Manager and other stakeholders to establish and maintain performance benchmarks and KPIs for the Business Development Department
  • Providing training and support to team members on the effective use of the CRM system, Backend, Tableau, and other tools necessary for their roles
  • Participating in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department
  • Staying up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients/partners
  • Performing any other duties and responsibilities as assigned by the Operations Manager


  • Experience with CRM systems
  • Experience with Google Workspace or Microsoft
  • Experience with Tableau, Power BI or other BI systems
  • Good Math skills
  • Analytical mindset
  • Experience with Sales Department, pipelines and workflow
  • Experience with CRM Dynamics 365 or others
  • English and Mandarin languages

We offer

  • Experience a dynamic and engaging work environment
  • Competitive compensation
  • Corporate laptop
  • Annual leave: 16 days
  • Sick leave: 14 days
  • Public holidays: 11 days
  • Regular teambuildings
  • Professional education
  • Compensation of foreign languages courses
  • Medical insurance
  • Dental expenses reimbursement
  • Parking and commuting reimbursement

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