Client Relationship Specialist

Client Relationship Specialist

Cyprus | Full-time

Responsibilities

  • Identifying leads’ needs to make more new activations
  • Brief product/service walkthrough and presentation to potential customers based on their needs
  • Working with objections, prevented to get started and express helping on how to start trading to secure a successful activation
  • Securing a commitment from the customer to begin using our products or services
  • Keeping track of customer interactions and updating the company’s customer relationship management (CRM) system with relevant information
  • Receiving training on the company’s products, services, and processes skills outside of work (e.g reading books, useful blogs)
  • Reaching KPI targets set by the manager. Desire to exceed targets

Requirements

  • 1+ year experience in a Customer Service, Support and/or Business Development position in a financial services company would be a plus
  • Ability to study new information and adapt to new spheres quickly, demonstrating a proactive approach to learning and skill development
  • Understanding of local characteristics for countries in MENA region
  • Strong interpersonal skills, ability to communicate well at all levels within company and externally with different profiles of Clients
  • High level of integrity and dependability
  • Ability to work in a high-pressure and fast-moving global and multi-language environment
  • Excellent team player, able to interact effectively with various functions within the company with the ability to build consensus
  • Fluent proficiency in English and Arabic

Will be a plus

  • Additional languages: Kurdish, Turkish, Farsi

We offer

  • 10 medical leave days per year
  • 21 annual leave days per year
  • Public holiday in accordance with the Cyprus Public Holiday list
  • Medical insurance¬†
  • Compensation for professional education, learning English¬†
  • Compensation for a sports subscription or sports equipment

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