Customer Support Agent

Customer Support Agent

Remote, Europe | Full-time


  • Handle any incoming customer inquiry within the set time range via different communication channels: live chat, messengers, CRM system
  • Identify customers’ needs to achieve customer satisfaction
  • Manage standard inquires in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist


  • Basic knowledge of work with Google framework (Disc, Sheets, Docs)
  • Experience of resolving difficult issues
  • Strong interpersonal skills
  • High level of professionalism
  • Attention to detail and punctuality
  • Understanding of customer service with ability to identify weak areas
  • Basic knowledge of best CS practice

We offer

  • Paid vacation
  • 10 paid sick leave days per year
  • Medical insurance for employees
  • Compensation for professional education and learning English
  • Compensation for a sports subscription or sports equipment
  • Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)

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