System Administrator
Malaysia | Full-time
Responsibilities
- Regularly scheduling and executing system and application updates to ensure optimal performance, security, and compatibility across all platforms
- Efficiently managing and triaging support tickets, ensuring that all requests are logged, tracked, and resolved in a timely manner
- Prioritizing tasks based on urgency, impact, and available resources, while consistently communicating updates and progress to end users
- Offering comprehensive technical support to users by troubleshooting and resolving hardware, software, and network issues
- Overseeing the procurement of IT equipment, ensuring that purchases align with budget, requirements, and company standards
- Conducting regular audits of hardware and software to verify compliance with organizational policies and industry regulations, ensuring proper inventory management and usage tracking
Requirements
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1+ year of commercial experience as System Administrator (MacOS)
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Experience with Mattermost and Slack
- Knowledge of backup systems
- Knowledge of antivirus software
- Knowledge of network diagnostic programs
- Proficiency in mail software
- Experience in maintaining office equipment and providing user support
- Knowledge of network security concepts, including configuring firewalls, setting up VPNs, and implementing intrusion detection systems
Will be a plus
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Experience in supporting VoIP
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Hands-on experience with Atlassian products, CRM, and HRM systems
We offer
- 16 paid vacation days per year
- 14 paid sick leave days per year
- 11 days Public holidays
- Medical insurance
- Dental expenses reimbursement
- Parking and commuting reimbursement
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)